Shipping
All Active Basics Retail orders are shipped with AusPost.
Orders placed before 1pm AEST on a business day, will be dispatched that day. During high volume order times, this may vary, we thank you for your patience. Orders placed after 1pm will be dispatched the following business day. Orders placed on weekends or a Public Holiday will be dispatched on the following business day.
Expected delivery times are between 2-5 business days.
SHIPPING RATES
Australia
Standard Shipping: $8
Express Shipping: $10
Free Shipping on all orders $100+
New Zealand
Standard International Shipping: $10
Standard International Shipping (Orders $100+): FREE
International
International shipping is at a flat rate of $30 to all locations.
Destination Approximate Shipping Times
Standard Shipping
2-5 business days
Express Shipping
1-3 business days
New Zealand
8-12 business days
International
6 - 27 days
Upon ordering, you will receive an order confirmation via the email address you provided at the checkout. If you do not receive this notification within 1 hour, please contact us and we will respond within 24 hours. Please note, international orders may be liable for import and/or customs duties and are the responsibility of the customer.
Unfortunately, sometimes postal service delays can cause order delivery to fall outside of this window.
Wholesale
All wholesale orders are shipped out within 48hrs (please note this is size dependant).
All posts are shipped with AusPost Standard (Express available on request, there may be an extra cost incurred).
Tier 1 & 2 Shipping Cost - $20
Tier 3 & 4 Shipping Cost - $15
For more shipping information please contact caitlin@activebasics.com.au