Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

How can we help?

WHOLESALE FAQ

Applying For A Wholesale Account

Who is eligible?

Businesses that are within the below industries are eligible for a wholesale account: 

– Printer/Embroiderer

– Merchandise

– Uniform

– Promotional

If you have a query in regards to your eligibility, please do not hesitate to contact caitlin@activebasics.com.au

Can I share my wholesale account?

All approved wholesale accounts have their unique login details to access specific Active Basics tiered pricing.

This login is specifically intended for your company's use and only your companies use. Should you be found to be providing access to outside entities, your wholesale access will be revoked.

How do I apply?

1. View the wholesale tab on the main menu.

2. Click Wholesale Application

3. Submit your application & await approval.

Pricing

How do I gain access to better pricing?

We base our wholesale pricing tiers off annual order averages.

Tier 1 | 501-1000 units

Tier 2 | 251-500 units

Tier 3 | 101-250 units

Tier 4 | 20-100 units

Accounts are reviewed on an annual basis on 30th June.

To find out your status and order requirements to reach the next tier please contact our wholesale support team caitlin@activebasics.com.au

Ordering

Do you have minimum order requirements?

No! We have no MOQ's, meaning that you can order as little or as much as you require each time you place an order.

Do you offer free samples?

Samples are to be purchased like normal orders. We would however be happy to offer you half price samples should you require a high volume of units. Please do not hesitate to contact caitlin@activebasics.com.au to enquire about samples.

Do you offer pre-orders?

Preorders are available on request only. Please email caitlin@activebasics.com.au

Can I change or cancel my order?

Yes, however there is a short window of time that you are able to do this. Please reach out to caitlin@activebasics.com.au in a timely manner should you need to cancel or make adjustments to your order.

Should you find that you have ordered the incorrect items upon receiving, you are able to return/exchange.