Refund policy

RETURN INFORMATION

To request a return, please visit our returns portal: 

Return Policy:

Request a return within 14 days of delivery for a refund less $8 (return fee for partial label cost) or request a return within 30 days for free for an exchange or gift card.

We offer a Refund (full price styles only) on all online products returned within 14 days from the delivery date this is inclusive of items purchased with Influencer discount codes, welcome codes and promotional codes of less than 20%. This means you have 14 days after receiving your item to request a return for a refund.

Please note that items purchased during EOFY, Black Friday and sale periods over 25% off are ineligible for a refund.

  • To be eligible for a return, your item must be in the same condition that you received it, unworn / unused. 

All products must be returned:

  • Unworn
  • Unwashed
  • With all tags attached
  • In accordance with the items booked for return

Items not eligible for return:

  • Final sale items
  • Socks
  • Drink Bottles
  • Gym Towels

Shipping fees paid at time of purchase are non-refundable.

Please contact us here prior to initiating a return if you have experienced an issue your order. We will treat your request with the highest priority.

Items sent back to us without first requesting a return will not be accepted.

Damages and Order Issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. 

Non-Returnable Items:

Unacceptable Conditions for Returns:  While we encourage you to try on your purchases as you would in store to find your preferred fit, we request that you do not wear the items if you plan to request a return. If returned items show signs of damaged, wear, or are returned in an unsuitable condition (without tags), we cannot process your return. For example, returned items show signs of prolonged wear including; makeup, hair, dust/dirt, deodorant marks or markings.

PROMOTIONAL SALE ITEMS (EG. Black Friday, EOFY): Sale items or items purchased during a site wide sale promotions are ineligible to be returned for a refund. However, we will be happy to facilitate an exchange or provide a credit note. Please note items in the sale section are final sale.

How To Return

Include in the parcel all items that have been booked for return and a copy of the order number. Australian based customers are issued with a pre-paid return label via email once the return has been booked.

  • Option 1 - Print the label, attach it to the parcel covering any previous shipping labels and drop it off at any Australia Post red box.
  • Option 2 - Take the digital return label to an Australia Post Post Office for them to print and ship on your behalf.

Return Processing Time: Returns can take up 5-10 business days to reach our team. Once received, we aim to process returns within 1-2 business days. Please allow 2-5 business days for return processing during peak sales periods.

* currently we are unable to offer international returns, this is a service that we hope to offer in the future